HOTEL SOLYMAR aims to respect the privacy of its clients and users of its website and social media, as well as to protect personal data that may have been provided to us through any form of contact with our hotel chain.

For this reason, HOTEL SOLYMAR has implemented the necessary technical and organizational security measures to ensure the security and integrity of clients' personal data, thus preventing loss, processing, or unauthorized access in accordance with current data protection legislation.

In this regard, and in accordance with the provisions of EU Regulation 2016/679 of the European Parliament (GDPR), we detail below the information regarding the processing that HOTEL SOLYMAR carries out on your data.

Who is responsible for processing your personal data?

COMPANY NAME: HOTEL SOLYMAR S.L.

N.I.F. B92189752

Address: …CALLE FERRAZ Nº 34-36

Email: INFO@HOTELSOLYMAR-MALAGA.COM

For what purpose do we process your personal data?

We will process the data obtained to manage the registration process and the relationship with users of our website, respond to and attend to users' requests through various contact forms, and to administratively manage the contracted service.

Specifically, at HOTEL SOLYMAR we carry out the following processing of your personal data:

ONLINE RESERVATIONS: By filling out the online reservation form, the user accepts and authorizes HOTEL SOLYMAR S.L. to use and process the personal data provided in an automated manner for the purpose of managing the requested reservation and providing the contracted accommodation service. In the event that the user has expressly consented to receive commercial communications by checking the corresponding box on the form for receiving advertising for the services and offers made by the HOTEL SOLYMAR group, their personal data will also be processed to provide them with information about our news and offers via email.

Furthermore, the user making a reservation is informed that their personal data and those related to the reservation will be transferred to the companies that make up the HOTEL SOLYMAR group that need to intervene in the management of the reservation and its execution for the purposes previously described.

CONTACT FORMS: By filling out the contact and opinion form on the website, the user accepts and authorizes HOTEL SOLYMAR S.L. to use and process the personal data provided to attend to requests, suggestions, and complaints, as well as to improve service quality. For proper attention and response to communications, their personal data may be transferred to companies in the HOTEL SOLYMAR group to provide the most appropriate response to the request.

The user may at any time request the cancellation of their personal data by sending an email to INFO@HOTELSOLYMAR-MALAGA.COM.

NEWSLETTER: By filling out the newsletter subscription request, the user accepts that their email address will be included in a distribution list for sending advertising to send news and commercial communications related to HOTEL SOLYMAR.

Thus, in case they authorize their subscription to the HOTEL SOLYMAR newsletter, we will provide information about our services and news via email, SMS, and phone calls.

The user may revoke their consent to the sending of our commercial communications at any time by sending an email to INFO@HOTELSOLYMAR-MALAGA.COM.

How have we obtained your personal data and what legal basis do we have for processing your data?

The legal basis for processing your personal data is the express consent that has been previously provided by the data subject, as well as compliance with legal obligations as stipulated by Regulation (EU) 2016/679 of the European Parliament and Council, of April 27, 2016, and other applicable legal regulations regarding data protection.

Therefore, the personal data we process comes from the data subject themselves or their legal representative. In no case are special categories of personal data processed, such as: data revealing ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or data related to the health of a natural person).

In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of necessary administrative, tax, accounting, and labor obligations under current legislation will be the prior existence of such commercial relationship.

How long will we keep your data?

Personal data will be kept during the duration of the relationship you maintain with us and in any case for the periods established by applicable legal provisions and for as long as strictly necessary to address potential liabilities arising from the processing.

In any case, we will delete your data when they are no longer necessary or relevant for the purposes for which they were collected, five years after the last service contract, provided that you have not requested the cancellation of the data beforehand.

Data processed for commercial purposes will remain valid as long as you do not request its deletion. The user may at any time revoke their consent regarding the processing of their personal data by sending an email to INFO@HOTELSOLYMAR-MALAGA.COM.

To whom will your data be communicated?

No data will be transferred to third parties, except to companies belonging to the HOTEL SOLYMAR group and/or by legal obligation. Data to companies of the same group will be transferred in order to share the necessary information for the proper provision of the service.

The information you provide us both through this website and through the application will be hosted on servers owned by HOTEL SOLYMAR.

What are your rights?

Anyone has the right to obtain confirmation as to whether HOTEL SOLYMAR is processing their personal data.

Thus, you have the right to obtain confirmation as to whether or not we are processing your personal data and, in that case, to access the same. You can also request that your data be rectified when they are inaccurate or incomplete, as well as request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Moreover, under certain circumstances, you can request the limitation of the processing of your data or, for reasons related to your particular situation, you may also oppose the processing of your data. In this case, we will stop processing the data, except for legitimate reasons that prevail over your interests and rights or for the formulation, exercise, or defense of claims.

These are your rights:

ACCESS TO YOUR DATA: You may consult the personal data included in the files of HOTEL SOLYMAR.

RECTIFICATION OF YOUR DATA: You may modify personal data if they are inaccurate.

DELETION OF YOUR DATA: You may request that your personal data be deleted.

PORTABILITY OF YOUR DATA: You may request to receive in electronic format all the personal data you have provided to us, which are necessary for the contractual relationship with HOTEL SOLYMAR.

OPPOSITION TO THE PROCESSING OF YOUR DATA: You may request that your personal data not be processed.

LIMITATION OF PROCESSING: You may request the limitation of processing in the following cases: a) while the accuracy of the objection to your personal data is verified b) when the processing is unlawful but you oppose the deletion of your data c) when HOTEL SOLYMAR does not need to process personal data but you need it for the exercise or defense of claims d) when you have opposed the processing of your personal data.

To exercise these rights, you must send an email accompanied by a copy of your national identity document via email (INFO@HOTELSOLYMAR-MALAGA.COM or by postal address: Data Protection HOTEL SOLYMAR CALLE FERRAZ Nº 34 29002 MALAGA).

In any case, the user has the right to file a complaint with the Spanish Data Protection Agency if they believe that any right related to the protection of their personal data has been violated or if they believe that the processing of personal data concerning them infringes Regulation (EU) 2016/679 of the European Parliament.

Modifications to the Privacy Policy

This Privacy Policy may be updated at any time to adapt to legislative or jurisprudential developments. In any case, any legislative or jurisprudential changes will be duly communicated via email or notice on the website.

This privacy policy is published on our website www.HOTELSOLYMAR-MALAGA.COM